Refund & Cancellation Policy

Returns & Cancellation Policy

1. Nature of Services (No Returns)

As an aesthetics clinic providing professional treatments, all services are carried out in person and are non-returnable and non-refundable once performed.

By booking an appointment, you acknowledge and agree that:

• Aesthetic treatments are bespoke services tailored to the individual.

• Results may vary from person to person.

• Once a treatment has been completed, it cannot be “returned”.

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2. Cooling-Off Period (Online Bookings)

Under the Consumer Contracts Regulations 2013, you may have a 14-day cooling-off period when booking services online.

However:

• By proceeding with a booking within this period, you expressly consent to the service being carried out before the 14 days expires.

• You acknowledge that once the treatment has been performed, your right to cancel is lost.

 

3. Appointment Cancellations & Rescheduling

We require at least [24–48 hours] notice to cancel or reschedule an appointment.

• Cancellations made within this timeframe: no charge.

• Late cancellations or missed appointments may result in:

  • Loss of deposit, or

  • A cancellation fee of up to 100% of the treatment cost.

 

4. Deposits

• Deposits are required to secure your booking.

• Deposits are non-refundable but may be transferred to a new appointment if sufficient notice is given.

 

5. Unsuitable Treatment / Refusal of Service

We reserve the right to refuse or stop treatment if:

• It is deemed medically unsuitable or unsafe.

• Contraindications are identified during consultation.

In such cases:

• A full or partial refund may be offered at our discretion.

 

6. Dissatisfaction & Complaints

We aim to provide high-quality treatments and client satisfaction.

If you are unhappy with your results:

• Please contact us within 7 days of your appointment.

• We may offer a review appointment and, where appropriate, corrective treatment.

Refunds are not guaranteed and are assessed on a case-by-case basis.

 

 

7. Faulty Products (If Applicable)

If retail products are sold alongside treatments:

• Faulty goods may qualify for a repair, replacement, or refund under UK consumer law.

• Please notify us within 7 days of receipt with evidence.

 

8. Refund Processing

Where a refund is agreed:

• It will be processed within 14 days.

• Refunds will be issued to the original payment method.